IT Service Delivery & Management

Sugpiat Group has certified expertise in ITIL implementation and IT service management.

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Overview

Sugpiat Group employs best practices of IT Infrastructure Library (ITIL®) in the management and delivery of IT service. Our experience in guiding government agencies to ITIL conformance and ISO 20000 compliance helps federal government slowly or rapidly employ these best practices in a methodical and logical series of activities.

  • ITIL conformance and ISO 20000 compliance planning
  • ITSM system requirements definitions
  • Refining ITSM systems for greater efficiency
  • Process analysis for improved efficiency
  • Driving support to lower cost channels
  • Defining, improving, executing Service Level Agreements
  • ITIL best practices implementation

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As a Small Disadvantaged Business able to qualify in all NAICS, we invite teaming opportunities from potential industry partners.

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